Get in Touch
Have questions about our document processing service? We're here to help. Choose the best way to reach us based on your needs.
General Support
Questions about features, billing, or general inquiries
Email:
support@tomarkdown.cc
Response time: 24 hours
Technical Support
API integration, technical issues, or development questions
Email:
support@tomarkdown.cc
Response time: 24 hours
Sales & Enterprise
Custom plans, enterprise solutions, or partnership opportunities
Email:
support@tomarkdown.cc
Response time: 24 hours
Send us a Message
Frequently Asked Questions
How accurate is the document conversion?
Our AI-powered conversion engine achieves high accuracy rates, typically 95%+ for well-formatted documents. Complex layouts, tables, and mathematical formulas are preserved with exceptional fidelity.
What file formats do you support?
We support PDF, DOCX, DOC, PPTX, PPT, and XLSX files. Our service can handle documents up to 50MB in size with processing times varying based on complexity.
How secure is my data?
We use enterprise-grade security with end-to-end encryption. Original files are deleted immediately after processing, and only converted outputs are stored for the duration specified in your plan.
Do you offer API access?
Yes! We provide comprehensive REST API access with detailed documentation, webhook support, and SDKs for popular programming languages.
Response Times
General Support
24 hours
Monday - Friday
Technical Support
24 hours
Monday - Friday
Sales & Enterprise
24 hours
Monday - Friday